CASE STUDY 1: Great tenant ideas on tap
Designed to give tenants as many ways as possible to air their views, and help ASRA improve its services, anyone can join TAP by completing a simple application form, available on request. The great thing is that you can decide how much or how little you want to be involved.
“Many of ASRA’s properties are in north London, and their headquarters are in central London, so it can sometimes feel a little isolated in south west London where I’ve lived since 1994. So for me, joining TAP has been a very positive experience. It makes it easier for residents to get their views across, and things are definitely improving as a result. ASRA is listening to its customers, and including them more than ever. I hope other tenants will join, because I’m very pleased to be a part of it.”
TAP member
“I’ve been an ASRA tenant for 12 years, and was looking for more active involvement in determining ASRA’s housing policy. I speak a number of languages, including Urdu and Punjabi, and felt I could therefore represent tenants who are not necessarily fluent in English. I enjoy being able to put forward ideas, and seeing those ideas put into action. ASRA is very open to tenant views, and I believe I’m really making a difference.”
TAP member
CASE STUDY 2: Let’s walkabout it
Shafiul Khan from Southall is making his mark as one of ASRA’s Estate Inspectors.
He works closely with other residents to identify and address problems in his local neighborhood.
“Every few weeks I walk round my local area noting any problems or damage to buildings and communal areas. I’m always on the look out for broken railings, graffiti or vandalised play areas. The problem is then quickly reported to ASRA’s repairs team who come along and put things right.
“If there wasn’t an inspector in my area, many problems would simply go unreported. The job is really important and very rewarding as you feel you’re making a contribution to the local community, and helping to make it a better place to live.”
Interested in becoming an Estate Inspector? If so, we’d like to hear from you. Call us now on 020 7940 6612.