Residents 


We aim to provide a high standard of service to all our customers, which is right first time, every time.  If you ever feel our service has fallen short of this goal, please
let us know so we can put things right.

This section of the website gives you lots of searchable information about our services (a growing number of which are available online), and explains what you can expect from us. 

Follow the links to find out more about a particular service.

You can also view and download our tenant information leaflets and other publications.

European Call Centre & Customer Service Awards 2011 WinnerNational Customer Service Awards 2010Top 50 Call Centres for Customer Services 2010TSAInvestor in PeopleBest Companies 'One to watch' 2011ACCA Gold