We want all our residents to have the opportunity to get involved. This helps us to get the right outcomes for residents: excellent services; value for money; and increased accountability. You can choose the level of involvement that suits you – the top 10 ways are shown below.
Top Ten Ways To Get Involved
|
Activity |
Time Commitment |
What’s The Point |
|
Satisfaction questionaires |
Just a few minutes |
Helps us to follow up with residents who are disatisfied, enabling us to rectify and learn from the experience. |
|
Estate inspections |
Minimum 3 times a year |
Helps us to monitor and improve communal services. |
|
Forum 100 |
1 to 4 hours per year |
Complete surveys between 1 to 4 times a year to give us a wider resident input into policy and procedures. Great way for residents to get involved with limited time or health/disability issues. |
|
Neighbourhood reviews |
Up to half an hour - once every 2 years |
Tell us how satisfied you are with the services in your neighbourhood and help us improve on them. |
|
Resident Representative |
Minimum 4 contacts a year |
Be our ‘eyes and ears’ on the ground, to keep us up to date on local issues. |
|
Mystery shoppers and tenant inspectors |
Minimum 1 contact a year |
Help to give a reality check on our services. |
|
Service Evaluation Group |
Attending 7 meetings over a maximum 6 months |
Be part of a group of residents who choose a service area to look at, check if we are doing what we should be doing, do best practice research and bench marking, and report the findings with recommendations for improvements directly to managers. |
|
Editorial Panel |
3 to 4 contacts a year |
Contribute ‘on-line’ to our newsletters and customer leaflets helping us to focus on ‘you said, we did’ stories. |
|
Tenant Advisory Panel |
6 meetings a year |
Be part of a panel of residents, each representing a specific constituency, to help us improve our communities. |
|
Complaints and compliments |
A few minutes |
Tell what we are doing well and not so well to help us improve our services. |
We want to hear about the issues that concern you and welcome your suggestions for changes and improvements. You know your community! With your support we can work together to improve the quality of life for our residents and their neighbourhoods.
We provide free training, and pay all out of pocket expenses for our volunteers. Residents who have got involved have found it can help them increase their confidence and develop their skills. It can be a great way to meet others, and a stepping stone to other opportunities.
To find out more contact your Tenancy Service Officer or call us on: 0207 940 6847.
For more information on the range of ways to get involved see our Resident Involvement Statement.
For a summary of the outcomes of resident involvement in ASRA please read our Resident Involvement Impact Assessment.
