How we are run
Here you’ll find some detail on how we are run and the standards we measure ourselves against.
The organisation keeps to standards set by the social housing regulator - the Homes and Communities Agency (HCA). Under these standards the Group follows a recognised code of governance.
The Group's chosen code is National Housing Federation Code of Governance (February 2015). Governance arrangements are reviewed annually to ensure they remain fit for purpose. Changes will be made for reasons of best practice, stakeholder opinion or the prevailing view of the social housing sector.
New Ways of Working
In April 2016 we transformed the way we deliver your services by giving you more choice about how you access the services we provide through digital options. We also made big changes to how our teams deliver your services. Following feedback from over 1,000 customers we have created specialist teams that now deliver more targeted landlord services that are focused on successfully answering 95% of all enquiries during the first customer contact.
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Respecting Difference Strategy
This document sets out asra’s three year strategic approach to equality, diversity and inclusion. asra is keen to be at the forefront of diversity and inclusion within the housing sector. Having researched a variety of assessment frameworks it has opted to sign up to the Chartered Institute of Housing’s Equality and Diversity Charter. Furthermore, it has assessed its performance on equality, diversity and inclusion, against the measures within the charter.
Modern Slavery Statement
We are committed to ensuring that there is no modern slavery or human trafficking in our supply chains or in any part of our business. This reflects our commitment to acting ethically and with integrity in all our business relationships and to implementing and enforcing effective systems and controls to ensure slavery and human trafficking is not taking place anywhere in our supply chains.
Colleague training on diversity and inclusion, safeguarding children and vulnerable adults includes facts and awareness on slavery and human trafficking. Resident newsletters and customer communications includes reference to slavery and human trafficking and ways in which concerns can be highlighted.
Procurement activities go beyond stating the obvious expectations and effectively question contractors and suppliers on their understanding of slavery and human trafficking and the measures they take to ensure zero-tolerance. We have in place systems to encourage the reporting of concerns and the protection of whistle blowers.
To ensure a high level of understanding of the risks of modern slavery and human trafficking in our supply chains and our business, we provide awareness training to relevant members of staff. This is now an integral part of diversity and inclusion training which is mandatory for all colleagues. Directors have been briefed on the subject and are expected to record a variety of measures they undertake to demonstrate due diligence.
This statement is made pursuant to section 54 (1) of the Modern Slavery Act 2015 and constitutes asra's slavery and human trafficking statement for the 2016-17 financial year and beyond.
Slavery and Human Trafficking Extract for asra’s “Diversity & Inclusion Strategy 2016-19 – Respecting Difference” Approved by asra Housing Group Board on 24 March 2016.