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Our performance

We measure and report on our performance to ensure customers are getting value for money. We compare our performance against similar organisations and also against the targets agreed with board and customers. Here’s the statistics for the latest quarter:

The 3 R’s of asra Housing Group


For the third consecutive month the average relet time for the year has remained at 33 days which maintains our positive performance in this area and keeps us on track to meet the end of year target of 32 days.


94% of routine repairs have been completed in target since April 2016. Our internal target is 97%. Routine repairs are classified as non-emergency repairs such as broken taps and kitchen cupboard repairs.

% of routine repairs completed within target


Rent arrears as a percentage of rent charged has increased throughout December and January as many residents took a payment holiday over the Christmas and new year period. Arrears traditionally increase over this period. These residents are being targeted by our Income Team who had a successful `income blitz` in January to contact non-payers and residents in breach of agreements and Court Orders.

Arrears for our `core business` of General Needs, Sheltered and Shared Ownership has now reduced to 3.24% - compared to 3.57% 4 weeks ago and 3.41% 8 weeks ago. Our collection rate on `core business` is in excess of 101% for the first time this year and has exceeded 100% in 14 of the last 15 weeks.

​ *figures correct as of February 2017

For more detailed information, you’ll find our annual report, value for money report and financial statements in our publications library.

View publications

If you have any queries about the information on this page, or about asra Housing Group, please feel free to contact us at comms&

Press enquiries

If you are a member of the media, please call our PR agency Creative Bridge on 01455 883 880. 

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