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Service 24

We are part of asra Housing Group and act as a 24 hour support function providing Support and Out of hours services to both asra Customers and also a wide range of external agencies since 1993.  We currently work with Housing Associations, Student Property Agencies, Local Councils, Charities and Residential Care Homes.

We are a highly skilled team equipped to deal with calls of all manners ranging from an emergency lifeline call to a student losing their keys.

Services we offer:

Lifeline Monitoring

We provide help at the touch of a button for people who want to feel more secure in their own homes. We provide a 24 hour, 365 day service for care and support providers across the UK.

We are audited and accredited by the Telecare Services Association to ensure we provide the best possible service to our clients by signing up to the TSA Code of Conduct for Suppliers (Insert Link)

We currently monitor lifelines for housing associations incl Axiom, Riverside, East Midlands Homes and also independent retirement homes and charities working with a wide range of elderly and vulnerable people offering whatever assistance is required e.g. contacting next of kin or emergency services.

Lone Worker

Lone Worker monitoring offers protection to your staff working alone in potentially dangerous and remote locations. Our system is designed to be simple for staff yet using a highly sophisticated process offering a ring of security around your staff

  • How does the lone worker system work?

    With a unique pin number and a simple voice message they can set an alarm to a time to when they will be free and carry on with their normal tasks. In the event of them not confirming they are alright at the set alarm time the system operates a checking process.

    Fully automatic check calls are made to the worker and if these are not responded to a call is automatically generated to a fully computerised system which is monitored by highly trained staff, they immediately set in motion your predetermined rescue plan, after listening to your workers message.

    An emergency call can also be made if help is needed urgently.

 

Lone Worker is aimed at staff working alone in their own workplace or out in the field e.g. Housing Officers, Security Staff, Letting/Estate Agents and Contractors

Out of hours Maintenance and Repairs

We offer a bespoke service answering your calls out of hours for any emergency call outs or repairs following your set criteria. We will work alongside your designated contractors to book appointments if necessary. Your phone line can direct through to us when your office is closed and we can also cover any meetings or away days within a short notice period.

 

For more information and a tailored quote please contact Katherine Blowfield or Louisa Carby on 0116 204 4091 or by email Katherine.blowfield@asra.org.uk or Louisa.carby@asra.org.uk